Stakeholder Experience and Communications
A shift in behaviour, not a workstream to complete.
Messages sent
Understanding and trust earned
Why it comes in when it does
Trust indicator architecture has to be active from the first day the first wave interacts with the change. The trust baseline must exist before go-live.
In practice
A baseline pulse reads comprehension, trust in the rationale and satisfaction with communication. A trust index is then tracked as the programme moves, and go-live runs a structured three-week arc: what worked, what is hard, and the first performance story.
Instruments it leans on
The platform assigns each of the 26 instruments to one capability as its lead and one as its supporting capability. This is where this capability sits.
See all 26 on the instruments page.
Works with
It is read together with these capabilities, because the signals only mean something in combination.
The kit measures and governs, and none of it forecasts an outcome. See all eight capabilities.
See how it reads on your programme
Ten questions, an indicative readiness band, and a starting path. Returned on screen, no call required.