A REAL ONE

One slide and one email,
exactly as issued.

Both come from the Capability 5 pack, Behavior and Culture Shaping. Nothing here is a mock-up, and the placeholders in curly brackets are filled from the programme record when a pack is issued.

See the slide Read the email

The working slide

The facilitator runs the room from this page. It states the protocol in five steps, the platform activity it belongs to, and the one sentence the room should leave with.

Capability 5 playbook slide: the override dignity protocol makes overriding the AI a valued act, in five steps: see, decide, record, learn, recognise

Capability 5 Behavior and Culture Playbook, slide 8 of 21.

The email that follows it

The last of the twelve emails in the pack. It goes to the managers and champions of the first wave, ten days before their briefing.

FROM{Culture Lead}
TOManagers and champions of Wave 1 populations
SENDW+20, ten days before the briefing
ATTACHOne-page guide: responding to an override

Subject: {Programme}: how to respond to an override, briefing on {Briefing Date}

Hello {Name},

The first time one of your people overrides the AI sets the tone for everyone. If it is met with doubt, the override dignity protocol is already dead. If it is met with curiosity, you have a source of model improvement.

On {Briefing Date}, {Start Time} to {End Time}, we will brief you on the protocol and practise the response: ask "what did the AI miss", never "why did you not follow it", thank the person, and pass the reason on for model quality review.

Please also tell us what you see on the floor, including where people work around the system. We would rather fix the screen flow than manage the people.

Thank you,
{Culture Lead}

Capability 5 Communications Kit, email 12 of 12. Twelve emails run from W-25 to W+20, where W is the workshop day.

What to notice

It is timed.Every email carries a send point against the workshop day, a named sender and a named audience, so nobody has to decide when to send it.
It asks for one behaviour.Ask what the AI missed, thank the person, pass the reason on. The behaviour is specific enough to practise and to read back later.
It listens for the workaround.It asks managers where people work around the system, because that is the signal the platform senses. Measures and governs, never predicts.

The full packs are issued with a programme record. Back to the library or read about Capability 5.

Start with the free diagnostic

Ten questions, an indicative readiness band, and a starting path. Returned on screen, no call required.

Start free diagnostic Ask about a programme